Privacy Policy

1. Information We Collect

We collect personal information when you use our contact form, make an enquiry, or engage our services. The categories of information we may collect include:

• Name and contact details (email address, phone number)
• Business or correspondence address if provided
• Details of the service you are enquiring about or have purchased
• Any additional information you choose to include in correspondence

For the Personal Records Digitization service, you may provide physical documents. These are handled solely for the purpose of delivering the service and are not retained by Provenra after delivery is complete.

We also collect standard website usage data through cookies and analytics tools — see Section 5 and our Cookie Policy for details.

Legal basis for processing: where you submit a contact form or purchase a service, we process your information on the basis of contract performance and legitimate interest in responding to your enquiry. Where you consent to analytics cookies, we process that data on the basis of consent.

We retain contact information for up to 24 months after the last communication, after which it is deleted. Service delivery records (invoices, correspondence) are retained for up to 7 years for accounting purposes.

2. How We Use Your Information

• To respond to your enquiries and provide the services you have requested
• To send service-related communications (confirmations, delivery notifications)
• To maintain accounting and billing records as required
• To improve our website and service offering through anonymised analytics

We do not use your personal information for unsolicited marketing. We do not sell, rent or share your personal data with third parties for their own commercial purposes.

We may use third-party service providers (such as payment processors or secure file transfer services) to deliver aspects of our service. These providers are bound by contractual obligations to handle data securely and only for the purpose for which it is shared.

3. Data Protection Measures

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. These include:

• Secure storage of digital records with access restricted to relevant team members
• Use of encrypted file transfer for digital deliverables
• Physical document materials handled by a named team member and not left unattended
• Periodic review of data handling practices

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority within the timeframes required by applicable law.

4. Cookies

Our website uses cookies for basic functionality and, if you consent, for analytics purposes. You can manage your cookie preferences at any time through our Cookie Policy page. Refusing non-essential cookies does not affect your ability to use our services.

5. Your Rights

You have the following rights in relation to your personal information held by Provenra:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data, subject to legal retention requirements.
• Right to data portability: Where technically feasible, you may request your data in a portable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are dissatisfied with our response, you may raise a complaint with the Personal Data Protection Committee (PDPC) of Thailand, which oversees data protection matters under the Personal Data Protection Act B.E. 2562 (PDPA).

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently before sharing personal information.

7. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted personal data to us, please contact us so we can delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact for Data Enquiries

For any questions about how we handle personal data, or to exercise your rights:

• Email: [email protected]
• Post: Provenra, 29 Ratsada Road, Talat Yai, Phuket 83000, Thailand